Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. You can log into your account to use the self-service return feature. A $3.99 will apply for shipping and restocking.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.
Sale items (if applicable)
All sale items are FINAL and can not be refunded. Only regular priced items may be refunded.
Exchanges (if applicable)
We do not offer a direct exchange service. If you wish to exchange an item(s), we ask you to return the item(s) wished to be exchanged and place a new order with the correct item(s). If you have any questions or concerns, please send us an email to shop@myksilk.com
You will be responsible for paying for your own shipping costs for returning your item unless wrong or defective merchandise were received. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For Returns and Other Inquiries, You can contact us at shop@myksilk.com